Companies are not allowed to collect reviews by sending users directly to the consumer website sitejabber. Businesses should use one of the review collection tools provided through the Sitejabber Business dashboard, many of which are provided for free. When collecting reviews on the Sitejabber platform, all reviews must come from a representative sample of actual customers who have not been compensated, pressured, or otherwise influenced in any way to leave positive feedback. Any violation of this policy will result in the removal of notices, loss of access to the business account, and forfeiture of all fees paid as part of the Business Tools. Any person who accepts these Merchant Terms on behalf of the Merchant represents that he or she has full legal authority to bind the Merchant to these Merchant Terms and to authorize payments under these Merchant Terms. Notices in accordance with the Merchant`s Terms will be sent to the Merchant under the contact information associated with the Merchant`s “Business Account” on the Site. The Merchant Terms encompass the entire agreement between the parties relating to the subject matter of this Agreement and supersede all related oral or written statements, agreements and communications between the parties on the same matter. No terms, printed or otherwise, that appear in any other contract, order, or copy instruction that conflicts, modifies, or supplements the Merchant Terms are binding on Yelp. The Merchant`s terms and conditions may only be changed or modified if the parties have agreed to do so in writing. Nothing in the Merchant Terms may be waived unless there is a letter signed by the party against whom the waiver is to be enforced. If any provision of the Merchant Terms is held to be invalid or unenforceable, the parties will replace the relevant provision with a valid or enforceable provision that is close to the intent and economic impact of the relevant provision. The Merchant Terms are confidential and Merchant agrees not to disclose them to any third party that is not subject to a non-disclosure agreement with Yelp that covers this section.

If Customer has purchased advertising programs through the Self-Service Tool through the Site, Customer may terminate the Advertising Programs at any time by selecting “End of Campaign” or any other similar feature through the Yelp Business Owners account. If Customer has purchased Promotional Programs through an Order (written or digital), Customer may terminate by written notice to Yelp`s Customer Success team by email to, subject to the termination procedure set forth in the applicable Order. The termination will take effect as soon as possible, but no later than 23:59 PT on the day of the effective date of the termination at which the customer terminates these advertising programs. For fees paid retrospectively, Yelp will charge Customer for fees incurred during the period between Customer`s last billing cycle and the effective date of termination, and for fees paid in advance, Yelp will refund all fees paid in advance for promotional programs to be provided after the effective date of such termination. If the Customer has purchased promotional programs with a commitment period and an early cancellation fee, the Customer will pay the early cancellation fee specified in the order. Merchant acknowledges that Yelp`s websites and mobile applications (“Site”) allow users to post reviews and notices about businesses, including those that purchase or redeem Yelp offers and Yelp Certificates. The Merchant further acknowledges that the Site uses automated software to present relevant and reliable reviews while removing others. Merchant`s decision to offer a Yelp Offer or Yelp Certificate does not affect the Automated Software or permit or permit Merchant, directly or indirectly, to remove, modify, or reorganize Reviews or prevent notices from appearing on the Site. By offering for sale a Yelp Offer or Yelp Certificate through Yelp Inc., a Delaware corporation based in San Francisco, California (“Yelp”), you agree to be bound by the terms and conditions contained herein (“Merchant Terms”) on behalf of the Merchant to whom the Offer or Yelp Certificate relates (“Merchant”). These Merchant Terms constitute an agreement between the Merchant and Yelp.

Purchased Promotional Programs will be stored in an online order form, in an order (written or digital) or in any other contractual statement (e.g. B, check a box, email authorization) that identifies the promotional programs purchased, the start date, the costs incurred, the advertising budget, if any, the duration of the advertising commitment (“Commitment Period”) and other applicable terms (collectively, the “Order”). Any agreed order is subject to and will be incorporated into these Terms (collectively, the “Promotional Agreement”). Yelp may, in its sole discretion, at any time replace features associated with an advertising program with features of substantially similar value. Promotional programs are made available to the customer in San Francisco, California. Sitejabber will use commercially reasonable efforts to provide sitejabber`s business tools (“Business Tools”) and any advertising services (“Advertising Program”) that the paying company (“Customer”) may make available from time to time by Sitejabber in connection with Sitejabber`s websites and other properties (including other third-party properties that the parties may agree in writing) in accordance with these Terms. Each such Buyer will be indicated in an order agreed in writing by both parties, which will indicate the Business Tools purchased, the applicable fees, the start date of the Business Tools (“Service Start Date”), the duration of the commitment (“Commitment Period”) and all renewal terms and other information (“Order”). Any agreed order is subject to these Terms and forms an integral part of these Terms. .